Our Policy explains how we use your personal data, whether you are just visiting, making a deposit or playing one of our games. This policy includes information you may not already know about your data privacy rights, circumstances in which we share and obtain information about you and how we use it to personalize the marketing you receive, so please take time to read all the sections carefully.
If we make any material updates to this Policy, we will inform you.
Please note that all our employees undertake regular training on Information Security and are required to comply with confidentially obligations as well as internal policies and procedures whenever they handle your information.
We hope you will find this page helpful, but should you have any concerns or questions, regarding Data Protection, please feel free to contact our Data Protection Officer at firstname.lastname@example.org.
CryptoLeo is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes.
In order to make a withdrawal, a player must play through active deposited amounts at least once prior to withdrawal. This procedure is in line with anti-money laundering practices.
The Company reserve the right to use additional procedures and means to verify a client`s identity (Know Your Client) when effecting deposits into the account. This could include (but is not limited to) a selfie with a document or form of identification. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
Players depositing in CAD can only withdraw money via EcoPayz, Interac, Instadebit and iDebit (a minimum deposit via these payment options is required to activate them for withdrawal).
The Company reserves the right to make a phone call to the number provided in the client`s account, which can be a necessary part of the KYC procedure. Until the account is fully verified, no payouts will be processed.
We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:
Through your use of our Services:
Special categories of data
We recognize the trust and confidence our customers place in us as a service provider. In return, cryptoleo.com is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalize and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
A) Under the contract – when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:
To make our services available to you as part of our contract
B) Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
To personalize your experience
To improve our services and products
To contact and interact with you
To make your game safer and more enjoyable
To make your game safer and more enjoyable
E) Special categories of data
We will only process such data if:
you have given us your explicit consent;
it relates to personal data which you have made public;
it is necessary for the establishment, exercise or defense of legal claims;
is necessary for reasons of substantial public interest, on the basis of European Union or Member State law.
We may share personal data with third parties in the following circumstances:
We will only retain your information for as long as needed to fulfill the purposes for which they are collected.
While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using cryptoleo.com Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer at our email email@example.com. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and ‘profiling’.
The personal information we ask for on registration is compulsory (unless indicated in the forms as optional) and we need it to be able to process your registration, contact you and comply with gambling and financial laws to which you are subject. Unfortunately, therefore, if you do not want to provide such personal information, you will not be able to use our services.
Right to access and rectify the information we hold about you
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email to our Data Protection Officer or by contacting Customer Services at our email firstname.lastname@example.org.
Right to delete your data
In some circumstances, you can ask us to erase personal information we hold about you (‘the right to be forgotten’). This includes when:
This right is subject to mandatory retention periods under EU/local laws.
Right to restrict processing
You have the right to ask us to restrict (‘block’ or ‘suppress’) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. This right is available to you when:
Right to Data Portability
You have the right to receive personal information you provide to us, in a ‘commonly used machine-readable format’. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however, and only arises when the processing of your information is:
Right to object
Based on your particular situation, you can object to the processing of your personal information, that is:
You also have the right to object to the use of your personal information for direct marketing purposes (including profiling).
Right to withdraw consent
When we rely on your consent as the basis to process your personal information – such as for sales and marketing communications – you have the right to withdraw your consent at any time. We’ll always strive to make it easy for you to withdraw consent by choosing an “unsubscribe” option in every communication you receive from us. If you find this isn’t the case, then just get in touch with our Data Protection Officer at email email@example.com, and we’ll try to fix things as soon as possible.
Rights related to automated decision making, including profiling
We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services.
We may use automate decisions making in the following situations:
Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.
Please note that the right does not apply when the processing is:
Any requests relevant to this Section must be addressed in writing to our Data Protection Officer at email firstname.lastname@example.org.
We will respond to any of your requests relevant to this Section within two (2) weeks from their receipt. Upon prior notice, this period may be extended by a further one (1) month if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.
If your request does not meet the requirements of the data protection law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action; or (b) reject your request.
Your credit card details are encrypted by our payment providers . We are dedicated to protecting our customers’ confidential information and, as part of doing so, we are collaborating only with top payment providers.
The security of our systems and applications are tested several times per year by third-party security experts. Furthermore we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that cryptoleo.com remains a secure playing-field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by emailing our Data Protection Officer at email email@example.com.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to your national data protection regulator.
By using cryptoleo.com and by providing your personal data, you acknowledge that you are required to provide your actual, accurate and complete data as requested by cryptoleo.com. Furthermore, you must inform us of any changes to your information so as to ensure it is kept up-to-date and accurate.