Self-exclusion is a process when you can ask a gambling business to exclude you from gambling with them for a set length of time – usually between six months and five years. This means you will be refused service in the venues and on the sites, you have been excluded from.
Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at our email firstname.lastname@example.org and inform us about your decision to stop gambling at cryptoleo.com for a certain period or forever.
We offer a self-exclusion facility to help you if you feel that your gambling is out of control and you want assistance to help stop. At your request, we will prevent you from using your account for a specific period, as determined by you. We will also take reasonable steps to prevent the opening of new accounts. Once the period has lapsed, your account will be reopened.
Please note that if you are self-excluded from the casino for an indefinite period, the funds remaining on the balance will be paid according to the casino limits. If you are self-excluded for a definite period, the funds remaining on the balance will be paid according to the casino limits only when a period of self-exclusion expires.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will not be automatically re-activated.
Should you wish to cancel your self-exclusion before the expiration of the self-exclusion period, this will only be considered following an internal review. Any successful cancellation of a definite self-exclusion period will be applied after a minimum 24-hour cool-off period following your request.
You are also able to request that your account be self-excluded for an indefinite period. Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support Team to request this. Any cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period has lapsed at which point your account will be reopened.
We will take reasonable steps to prevent you from re-opening your account or opening new accounts with us. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts across our network.
When administering the self-exclusion on your account, the onus is on you to complete the process. This requires you to confirm that you understand the exclusion restrictions and then click a link that takes you to a page where you must select the period you wish to be excluded for and to confirm the self-exclusion by clicking ‘submit’. You will then receive an email to confirm that self-exclusion has been successful. IF YOU DO NOT COMPLETE THIS PROCESS, YOUR ACCOUNT WILL REMAIN ACTIVE.
If you are unable to complete the automated process yourself, then you must contact Customer Support and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you – please note that if you request assistance via email to self-exclude that this will not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will be set at six months. To initiate self-exclusion please click here. If you have any questions, then please contact Customer Support.
Upon activation of the self-exclusion, we will make every reasonable effort to ensure that you do not receive gambling-related material. However, we cannot be held liable for any third-party affiliate marketing that you may receive that we have no control over. Please remember that if you inadvertently receive marketing material and continue to gamble, or circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, we are under no obligation to return any deposits, winnings, or other funds in respect of such activities online.
Self-exclusion shall be applied if the user has applied to the relevant regulator with a request for self-exclusion and cryptoleo.com has received from them a corresponding list of self-excluded players.